Enterprise Technology Support Analyst

Ball State University

Muncie, IN

Job posting number: #7233418

Posted: March 29, 2024

Application Deadline: Open Until Filled

Job Description

About this Opportunity
The Ball State University Foundation currently has an opening for an Enterprise Technology Support Analyst, who will play a key role in what is the most ambitious fundraising campaign in BSU history by balancing technical understanding and expertise with the ability to execute and communicate sound business processes. If you’re looking for a high-achieving work environment with a culture of camaraderie and a mission to change lives, check out the job details below.
Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellence and freedom of expression.
Benefits and Community

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

Affordable Healthcare


Tuition Remission (For eligible employees, their dependents, and spouse)

Paid Parental Leave

Professional Development

Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana: https://www.bsu.edu/about/live-near-your-work
FLSA Administrative Exemption
Hrs/Week 40
Length of Assignment Full-Time At-Will
Position Function
The Enterprise Technology Support Analyst is a strategic partner within the Foundation and Advancement Services teams, utilizing technical understanding and expertise to provide technology support to Ball State University Foundation staff.
Reporting to the Division of Information Technology, the Enterprise Technology Support Analyst develops, tests, implements, and maintains software applications for various constituencies within the Foundation.
Provides systems and platform support for all Foundation systems; manages desktop support and computer replacement plan.
Minimum Education
1. Bachelor’s degree from an accredited institution;
2. Associate’s degree and two years of related experience will be accepted in lieu of a bachelor’s degree.
3. High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.
Minimum Experience
At least two years of experience supporting desktop computers, laptops, mobile devices, networks and software applications with an emphasis on troubleshooting and system maintenance; working knowledge of Windows operating systems and Office suite of applications.
Minimum Other
Strong organizational skills and the ability to manage multiple projects; self-starter; detail oriented; excellent interpersonal skills to effectively communicate and collaborate with diverse groups of individuals.
Strong analytical and problem-solving skills.
Authorization to work in the US Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Bachelor’s degree in computer technology, information systems, computer science or related area.
Preferred Experience
Additional years of technology support experience.
Experience in higher education advancement information systems.
Experience with establishing and maintaining information security controls.
Experience gathering requirements and establishing universal definitions in support of key performance indicators, metrics, and other related measures.
Experience in a PCI compliant environment.
Experience in a fundraising environment.
Supervisory experience.
Preferred Other
Ability to strategically plan for systems integrations and deployment of IT products and services.
Pre-Employment Screening Requires successful completion of a background check.
Position Title(s) Supervised
Student employees or graduate assistants.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department BSUF Advancement Services and IT:115007
Department Information
The minimum salary for this position is $49,000.
Department Email or Phone Number [email protected]
Duties & Responsibilities
Ranking 1
Job Duty
Provide desktop and platform support for all Foundation systems, hardware, software, and network connectivity; provide applicable basic training and onboarding for Foundation staff. Provide event and meeting support for Foundation employees.
Ranking 2
Job Duty
Schedule reasonable upgrades and installs in conjunction with central IT; manage details and issues with the team; coordinate user acceptance testing. Manage hardware inventory, support, and replacement in conjunction with university IT.
Ranking 3
Job Duty
Manage integration of Foundation-specific systems, including Raiser’s Edge, Financial Edge, Fundraiser Performance Management, EverTrue, PaperSave, and Omatic, and all related test environments. Provide technical support to credit card processing and other systems operations in a PCI compliant environment.
Ranking 4
Job Duty
In conjunction and coordination with university IT, coordinate the formulation and documentation of technology policies; create technical documentation; maintain security controls for all computer-related information and systems of the Foundation.
Ranking 5
Job Duty
Facilitate requirements gathering sessions in support of reporting and analytics while engaging business and technical stakeholders and communicating those requirements using alternative views, such as visual analysis models, prototypes, or simulations, where appropriate.
Ranking 6
Job Duty
Maintain an advanced level of technical knowledge and skills for current and evolving technologies related to Foundation systems, computers, mobile devices, software applications, hardware, networking, and troubleshooting methodologies.
Ranking 7
Job Duty
Manage the Foundation’s instances of DocuSign and ClickUp; train Foundation staff on both products as appropriate. Manage the Foundation’s document management program in PaperSave; provide work direction and training for staff scanning and loading documents into the system.
Ranking 8
Job Duty
Process and complete assigned administrative requests that require specific administrative access, such as email distribution lists, creating/removing user accounts, and other similar requests as assigned.
Ranking 9
Job Duty
Assign and review work, orient and train student employees, and make recommendations in all areas related to supervision, including but not limited to, interviewing and selection, compensation, discipline, and performance appraisal.
Ranking 10
Job Duty
Develop and maintain strategic relationships with central campus IT staff.
Ranking 11
Job Duty
Perform other related duties as assigned.

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More Info

Job posting number:#7233418
Application Deadline:Open Until Filled
Employer Location:Online Job Advertising
United States
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