Registered Nurse - Call Center Care Manager - PRN

City of Hope

Job posting number: #7230534 (Ref:JR-13230)

Posted: April 8, 2024

Salary / Pay Rate: $31.90 - $52.55 / hour

Application Deadline: Open Until Filled

Job Description

Registered Nurse - Call Center Care Manager - PRN

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The position as an Oncology Nurse - RN Call Center Care Manager involves a multifaceted role in coordinating oncology patient care, facilitating remote patient monitoring, and providing clinical support within a virtual health framework.

The successful candidate:

  • Must be able to work PRN/As Needed 11a-11p; every other weekend and holiday.

  • Patient Care Coordination: Coordinate all systems and services required for an organized, multidisciplinary team approach to ensure quality care for oncology patients. Act as an advocate and contact person for patients, families, healthcare team members, employees, and outside agencies to ensure continuity of care and optimal clinical outcomes.

  • Virtual Health Integration: Work closely with a multidisciplinary team within the Virtual Health Department to drive and increase adoption of virtual health solutions across the enterprise, particularly in oncology care.

  • Direct Clinical Services: Provide direct clinical services to patients participating in the Remote Patient Monitoring Program. This includes administrative support for the enterprise program and direct patient interaction.

  • Deployment and Enrollment Support: Support the deployment and enrollment of patients into remote patient monitoring across the enterprise. This involves identifying and enrolling eligible patients and ensuring the proper monitoring of vital signs and symptoms.

  • Monitoring and Assessment: Monitor and assess patients' vital signs and symptoms, such as weight, heart rate, oxygen saturation, and blood pressure. Document findings, follow up with patients, and collaborate with the patient's care team, including the primary provider and other members of the clinical and integrative care team.

  • Symptom Management: Utilize evidence-based clinical knowledge to triage patient needs and support patients in managing symptoms. Escalate issues as necessary to ensure timely and appropriate care.

  • Technical Support: Assist patients with the initial setup of monitoring devices, educate them on proper use, and provide support for basic technical challenges they may encounter.

Overall, the Oncology Nurse in this role plays a critical role in coordinating oncology patient care, leveraging virtual health solutions to enhance care delivery, and providing direct clinical support to patients participating in remote monitoring programs. They are instrumental in ensuring the continuity of care, optimizing clinical outcomes, and enhancing the patient experience.


Your qualifications should include:

  • BSN in Nursing preferred

  • Current RN Licensure

  • NLC compact licensure

  • 3 years clinical oncology experience

  • 1-year experience in Care Management and/or similar role

  • Strong organizational and communication skills

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information

Salary / Pay Rate Information:
Pay Rate: $31.90 - $52.55 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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