Summary

The primary responsibility of the Front Desk Specialist II is to provide initial patient-family contact and maintain the continuity of patient rapport throughout the patient’s visit. The individual serves as a key player in front desk activities (checking-in and checking out patients) for various providers of health care services at various locations. The primary location is the McNair campus, however the candidate may be asked to float at other locations as needed.

The candidate should be customer service oriented, experienced and knowledgeable of front desk duties for multiple payers and patients. This position requires the ability to work in a fast-paced environment and to deal with stressful situations with resourcefulness and initiative. The ability to accept training, instruction and change with a positive attitude is essential. The candidate interacts with patients, employees, management, and other support and professional staff. The individual should know how to interact professionally both verbally, and via written correspondence. The nature of the work demands maturity, courtesy, tact, professionalism, a sense of urgency, confidentiality, technical and interpersonal skills.

The candidate would, ideally, have some schedule flexibility and be able to work 8-hour shifts between the hours of 7:00 am and 6:30pm, Monday - Friday.

Job Duties

• Greets patients and obtains demographic, financial and insurances information; enters or updates data in EPIC.
• Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures.
• Collects patient copays.
• Responsible for daily reconciliation of all payments and petty cash.
• Informs patients of any visit delays.
• Answers any questions received at the front desk.
• Attends Front Desk team meetings.
• Manages patient appointments and schedules follow-up visits.
• Distributes patient documents and scans documents in EPIC.
• Ensures charge tickets are marked and records all charges captured by physician on department charge tickets.
• Pre-certifies patient insurance for clinic procedures.
• Provides instructions to patients concerning testing and surgeries.
• Acts as liaison between patient, physician, and billing office regarding billing and collection issues.
• Acts as liaison between patient, clinical staff and physician regarding questions.
• Answers telephone and routes calls to the appropriate individual.
• Provides varied, job-related administrative support as needed.
• Corresponds with insurance companies regarding patient accounts.

Minimum Qualifications

• High School diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• Strong computer skills.