Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

Child Safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.

The Opportunity

• Work at an intriguing environment at the Canberra Deep Space Communication Complex
• Join a team providing key ICT support enabling the smooth running of all missions
• Convenient 9-day fortnight schedule 

The Canberra Deep Space Communication Complex (CDSCC) supports ground-based spacecraft telecommunications as part of the international National Aeronautic Space Administration (NASA) Deep Space Network (DSN), under contractual arrangements between the NASA and Commonwealth Scientific Industrial Research Organisation (CSIRO).

As a System Administrator, you will be part of the ICT Team which provides a range of ICT support services at the CDSCC's mission in accordance with the requirements of NASA's Deep Space Network. 
The ICT Team supports the following ICT Services at CDSCC:

• Server infrastructure
• Systems Network 
• End User Support 
• Unified Communications (e.g. Telephony, Email, Video Conferencing, Paging, Radios etc.)
• Collaboration Tools and Data Management 
• Compute and Storage Services (Cloud & On Premises)
• IP Operations Management
• Audio Visual
• Cyber Security
   

Your duties will include:

• Collaborating with and assisting System Administrators in supporting ICT infrastructure required for Administrative LAN.
• Providing level 1 / first tier end user support.
• Installing, configuring and deploying desktops and laptops.
• Troubleshooting, diagnosing, repairing, resolving and documenting desktop-related (hardware and software) operational problems and confirm the correct working of installations.
• Assisting with the patching and the updates to Desktops/Laptops.
• Maintaining desktop configuration and documentation.
• Maintaining ICT hardware and software assets registry.
• Under direction assisting with server installation updates and configuration.
• Collaborating with team members to ensure availability, reliability, and consistency of network attached devices.
• Working collaboratively with all internal and external stakeholders to achieve objectives.
• Other duties as directed.

Location: Tidbinbilla, ACT

Salary: AU$86,737 to AU$97,310 per annum, plus Tracking Station Allowance of $128.66 per week, plus up to 15.4% superannuation

Tenure: Indefinite

Reference: 96085

To be considered you will need:

Essential

• Relevant tertiary qualification or equivalent relevant work experience in desktop or systems administration.
• Demonstrated experience with and knowledge of Microsoft desktop/laptop maintenance in a domain environment.
• Demonstrated help desk or fault diagnosis experience within an enterprise environment.
• Demonstrated interpersonal skills necessary to support clients via in-person, phone or remote assistance tools to with desktop and/or mobile devices.
• Ability to work effectively as part of a diverse multi-skilled team.
• Demonstrated willingness to learn new skills and work across a diverse range of tasks and activities.
• Demonstrated ability to write technical documentation.
• Driver’s License.

Desirable

• Knowledge, Skills or experience with Cyber Security disciplines.

For full details about this role please review the Position Description

Eligibility

Applications for this position are open to Australian/New Zealand Citizens, Australian Permanent Residents only. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

As this site works directly with NASA and JPL, the successful applicant will be required to obtain an Export Administration Regulations (EAR) clearance/approval.

Flexible Working Arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. 

Diversity and Inclusion

We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish. 

About CSIRO

At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact. 

CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.

Join us and start creating tomorrow today!

How to Apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Applications Close

7th April 2024, 11:00pm AEST/AEDT

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once a suitable candidate has been appointed. Please consider applying as soon as possible.