Job Description

Job Summary:
This position is part of the L&S Geography, Department of Planning Landscape and Architecture and Nelson Institute for Environment Studies (GNP) IT team which provides multi-faceted IT support to faculty, staff, and graduate students in two L&S units and in the Nelson Institute for Environmental Studies. The person in this position works collaboratively with the other members of this team to both shape and supply the support services required to meet the ever-evolving needs of our instructors and students. The Systems Engineer will report to the L&S IT Manager - College Services, with daily direction from the GNP IT team lead.

On a daily basis, the Systems Engineer will configure, administer, and maintain technical infrastructure, systems, and applications in use within these three departments to ensure they meet the instructional, administrative, and research requirements of the units. This position will also be responsible for carrying out long-term technology implementation projects. The Systems Engineer will also field, manage, and resolve IT support requests submitted by faculty and staff within the units. The work will be hands-on, technical, consultative, and challenging.

The GNP IT team proudly supports teaching, learning, research, and administration in two College of Letters & Science departments -- Geography, and Planning and Landscape Architecture -- and for the Nelson Institute for Environmental Studies. We provide support for technology in instructional settings; support and supervision for large, drop-in computer labs dedicated to these academic disciplines; oversight of Cybersecurity initiatives within the unit; support for research computing within these units; and IT support for faculty and staff throughout the three units spread across four buildings.

Along with technical support and system engineering experience, the successful candidate will have excellent organizational and problem-solving skills, will exhibit both attention to detail and big-picture perspective, and will have the ability to develop effective working relationships with a wide variety of faculty, staff, and students. They will work collaboratively with other staff on their team and within L&S IT to deliver exceptional service and support to the faculty, staff, and students who use our services and facilities.

Responsibilities:
Creates and maintains the institution's technical infrastructure by performing moderately complex systems engineering work for non-routine and varied problems to ensure the long term requirements of systems operations and administration are met under general supervision.
30% Identifies, troubleshoots, researches, and resolves routine issues on varied systems, platforms, networks, and applications to ensure system security, confidentiality compatibility, and functionality according to policies, procedures, and regulations
25% Designs, installs, configures tests, and maintains routine and varied automation, hardware, and associated equipment according to customer specifications to meet unit objectives
10% Assists with the planning and coordinating of system logistics, workflows, upgrades, and system security and affiliated procedures
10% Documents and disseminates deployed systems, system upgrades, or changes to the appropriate entities according to established policies and procedures
5% Installs firewalls, host and client access mechanisms, permissions, and user accounts
20% Completes procurements, installations, configurations, repairs, automations, and modifications to support end user computing including hardware, software, and associated components
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.