College Park, MD
Job posting number: #7180928
Posted: September 20, 2023
Application Deadline: Open Until Filled
Job DescriptionCampus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Position Summary/Purpose of Position:
The IT Coordinator oversees the administration of the School of Public Health’s
hardware, including desktops, laptops, peripherals, and A/V equipment. They are
responsible for developing the specifications for the hardware, developing and
implementing equipment setup, troubleshooting issues, and coordinating with student
workers and campus colleagues to resolve problems and questions raised by the
school’s faculty, staff, and students regarding SPH and UMD IT resources. The IT
Coordinator is responsible for leading projects such as A/V upgrades, computer management changes, and inventory management.
Configure, deploy, and maintain SPH computing resources; employ Microsoft Active Directory services to manage permissions and computer inventory and perform periodic audits of access rights; maintain and configure systems using remote support tools including InTunes, Windows Admin Center, and Jamf to distribute security updates and software packages as well as to provide help requested by users.
Troubleshoot technology problems and answer related questions for SPH users; resolve issues escalated above frontline/student worker support.
Advise on hardware recommendations for SPH and serve as an asset specialist for the school.
Benefits Summary https://pa-hrsuite-production.s3.amazonaws.com/1231/docs/2079811.pdf
Bachelor’s degree in a related field or equivalent experience
2+ years experience in IT
Knowledge, Skills, & Abilities:
Knowledge of and experience supporting Microsoft Windows and Microsoft Office applications
Ability to quickly learn and implement new technologies
Excellent analytical, troubleshooting, and customer service skills
Strong written and verbal communication skills
Experience supporting A/V systems and remote communication software (such as Zoom)
Experience using Microsoft Active Directory and InTunes
Experience supporting Mac OS; knowledge of Jamf
Knowledge or experience with any of the following: IT security best practices, networking, server configuration, virtualization technologies, deployment automation
Experience supporting IT in the context of higher education
Modern Desktop Administration certification or similar
Job Risks Not Applicable to This Position
Ability to lift and transport computer equipment up to 60 lbs. Ability to sit and stand for long stretches of time. Ability to assemble and disassemble equipment components with manual dexterity. Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.