Position Description

The Program Manager for Infrastructure will support the IT governance, assist in aligning strategy with infrastructure planning through design and review activities, as well as lead and oversee the implementation of IT projects across the infrastructure team supporting Harvard Medical School. The PgM will develop the foundational infrastructure program in coordination with all IT stakeholders incorporating Administrative, Teaching and Learning, and Research needs. 

Reporting to the Associate CIO, the PgM for Infrastructure will closely align their work in support of the HMS IT Chief Technology Officer (CTO), HMS and Harvard technology strategy. The PgM will work closely with other HMS staff including the HMS CIO and CISO to align appropriate, sustainable, and secure infrastructures which may be deployed on-premises or in cloud architectures.

Duties and Responsibilities: 

• Assist Chief Technology Officer and Campus Information Security Officer with initiatives and projects around IT infrastructure and coordinate these initiatives with the university infrastructure strategy
• Facilitate associated committees, review boards, and stakeholder engagement, leveraging discussions for decision-making, change management, and communications
• Analyze the health of projects and programs and escalate action plans and report findings to executive stakeholders including the CIO, CTO, CISO, Associate CIO and IT and HMS Leadership to address prioritization and resource issues
• Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment 
• Design solutions and lead multiple projects
• Determine and coordinate budgetary and staffing resources (internal, vendor) 
• Encourage partnership and shared risk 
• Resolve competing priorities 
• Oversee all aspects of the project portfolio throughout project lifecycles to ensure completion within the defined scope, quality, time, and cost constraints 
• Use knowledge of strategies and priorities at multiple levels to set and review project portfolios and balance work activities in the portfolio 
• Absorb and leverage project-related technology to ensure effective project management and collaboration 
• Apply Harvard University’s IT technical standards and best practices 
• Mentor others 
• Provide training to clients/staff 
• Abide by and follow the Harvard University IT Code of Conduct

Basic Qualifications

• Minimum of seven years’ post-secondary education or relevant work experience
• Supervisory experience

Additional Qualifications and Skills

• Knowledge of Microsoft Office Suite, advanced Excel skills
• Knowledge of information technology applications, processes, software, and equipment
• Highly specialized knowledge of a specific technology
• Knowledge of advanced IT project management principles (e.g. Agile) and software
• Demonstrated cross-functional project leadership experience
• Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
• Attitude that supports an Agile working environment
• Completion of Harvard IT Academy Project Management Foundations course (or external equivalent) preferred
• PMP or other relevant certification and experience preferred, e.g., Scrum Master
• Familiarity with infrastructure technologies that typically reside in a data center such as networking, storage, and physical servers preferred
• Familiarity with applications, database, virtual environments, and cloud technologies preferred

Additional Information

Harvard University continues to place the highest priority on the health, safety, and well-being of its faculty, staff, and students, as well as the wider community. Please note that all new employees will be required to complete an attestation of having received their primary series COVID-19 vaccination prior to hire, as detailed on our COVID-19 Vaccine Requirement Webpage. Individuals may request exemption from the vaccine requirement for medical or religious reasons prior to completing the hiring process. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University’s COVID-19 Information Website.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

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Commitment to Equity, Diversity, Inclusion, and Belonging

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.