Laboratory Client Services Representative I

Cleveland Clinic

Stuart, FL

Job posting number: #7136157 (Ref:ccf18031742)

Posted: March 24, 2023

Application Deadline: Open Until Filled

Job Description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. News & World Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Lab Client Services Representative, you will:
-Support patient care in a call center by acting as a liaison between the laboratories and caregivers providing direct patient care in multiple service environments including reference client sites.
-Provide support to the LCSR I to resolve emergent and complex issues.
-Act as a mentor to new LCSR I during training and task expansion.
-Deliver excellent customer service to internal and external caregivers, while maintaining a professional image through phone, email and other forms of communication.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.


  • Navigates complex computer and phone systems, while following all RT-PLMI and departmental standard operating procedures for both internal and external customers.
  • Builds and maintains client relationships by providing exceptional service with a positive, professional and empathetic demeanor in all forms of communication. Researches and reports patient test results as requested by authorized caregivers.
  • Responds to requests for test information, specimen requirements, supplies and fees associated with internal and referred laboratory testing.
  • Creates and modifies patient orders and demographics by following complex ordering procedures and utilizing multiple ordering systems.
  • Processes requests from clients to have patient specimens picked up.
  • Educates customers on, and troubleshoots issues regarding available resources and application utility.
  • Responds to emergent situations in order to assist patients, caregivers, RT-PLMI and the Cleveland Clinic.
  • Demonstrates information management skills via case ownership, prioritization, handling, documentation, reporting and follow-through.
  • Recognizes complex situations that require escalation to LCSR II, the Laboratory Client Services Coordinator or additional levels of supervision.
  • Accepts other duties and special projects as assigned by the Laboratory Client Services Supervisor or designee.


  • Associate’s degree.
  • Bachelors of Science degree preferred. 


  • None required.

Complexity of Work:

  • Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
  • Must be able to work in a stressful and rapidly changing environment and take appropriate action.
  • Excellent interpersonal and communication skills.
  • Ability to type 35 wpm. 
  • Basic computer skills in Microsoft Office with the ability to learn new software.

Work Experience:

  • One year of laboratory, customer service or call center experience required.
  • Laboratory experience preferred.
  • Offset:  High School diploma/GED and college level courses in science with an additional two years of lab experience or customer service experience.

Physical Requirements:

  • Individual must be able to work in confined spaces. Individual must be flexible to work various shifts: 1st, 2nd, 3rd, holidays, and\or off hours based upon business needs.
  • Ability to use telephone, computer, and office equipment. Normal/corrected vision and hearing.
  • Maintain professional appearance and demeanor.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

By embracing and understanding the diversity EVERY ONE brings, Cleveland Clinic has created an inclusive culture that promotes innovation, growth, and new ideas. This has enhanced our ability to attract the best global talent to provide the best patient experience possible. Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities. Smoke/drug free environment.

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More Info

Job posting number:#7136157 (Ref:ccf18031742)
Application Deadline:Open Until Filled
Employer Location:Cleveland Clinic
United States
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