Realtime Media Triage Engineer

Apple Inc

San Diego, CA

Job posting number: #7134447 (Ref:apl-200468246)

Posted: March 9, 2023

Application Deadline: Open Until Filled

Job Description

Summary

Media Conferencing and Broadcast(MCB) creates the technology that powers real-time audio and video communications features such as FaceTime, SideCar, Continuity Camera, Airplay Mirroring, Wifi-Calling, VoLTE, and more. The MCB Screening and Tools team is looking for a
hard-working, and detail-oriented software engineer to help improve Apple's already high quality operating systems by coordinating bug report investigations and developing automation with other hardworking software engineers.

Key Qualifications

Profesional experience troubleshooting technical problems
Proven programming skill in Python or other language
Outstanding analytical and problem-solving skills
Clear and concise verbal and written communication

Description

We are looking for a software engineer with a strong background in investigating technical problems. You will triage incoming bugs, analyze logs, and determine priorities while spotting emerging issues from bug reports filed by Apple employees and external developers. You will be encouraged to design and implement processes and automation that improve the efficiency of those bug report investigations. You will also be building and maintaining internal documentation for consistency, clarity, and training. You will become an intregral part of Apple's development process. You will participate in engineering design discussions and be part of feature planning. Excellent interpersonal skills are a must because of the close interaction with engineering teams throughout Apple.

Responsibilities:
Drive quality and champion bug fixes, working closely with the development team and analyze root causes for the issues
Screen and triage incoming media bugs (understand, clarify, and provide guidance) for our engineering teams
Identifying repetitive manual routines and converting them into automated tools for the team to use
Identify potential trends in incoming bugs and call out to multi-functional team members
Work directly with engineering and cross-functional screening and triage teams in order to solve complex problems

Education & Experience

Technical B.S. or equivalent professional experience

Additional Requirements

Desired but not required:
Experience developing automation
Experience in Swift, Objective-C, or C/C++
Understanding of ML/AI concepts

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $95,000 and $177,000 annualized, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

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