About City of Hope

City of Hope's mission is to deliver the cures of tomorrow to the people who need them today. Founded in 1913,City of Hopehas grown into one of the largest cancer research and treatment organizations in the U.S. and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis fornumerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center at its core, City of Hope brings a uniquely integrated model to patients spanning cancer care, research and development, academics and training, and innovation initiatives. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilities in Atlanta, Chicago and Phoenix. City of Hope’s affiliated group of organizations includesTranslational Genomics Research InstituteandAccessHope^TM. For more information about City of Hope, follow us onFacebook,Twitter,YouTube,InstagramandLinkedIn.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Oversees and participates in providing quality & timely access services to prospective and new patients and physicians referring patients to City of Hope. Assures timely coordination of obtaining medical information and coordination of appointment. Performs all duties within the scope of certification utilizing the nursing process within a team approach to total patient focused care. Acts as a patient advocate in all ethical and legal aspects.

Key Responsibilities include:

• Oversees all aspects of new patient access for their assigned service. Delegates various assignments to support staff based on patient acuity and staff availability. May refer more clinically complex cases to the NPS Clinical Nurse III.
• Conducts new patient assessments utilizing the following parameters: clinical history, current performance status, financial and insurance profile, social concerns. Clinical history and current performance status are documented at point of service in the patient EMR
• Triages telephone calls appropriately and expeditiously. Investigates and/or ensures that questions and requests for information are responded to in a timely and professional manner.
• Ensures patient have timely access to care by facilitating a warm hand off / one call resolution with the patient receiving an appointment date and time at the end of the call
• Ensures new patient physician appointment are schedule at point of service for case where physician review is not required
• Ensures proper and timely documentation in the patient's EMR and patient's account in Salesforce, including case disposition
• Prior to initial new patient appointment ensures all outside medical studies are received and are current in EMR
• Oversees and assists other staff members and/or disciplines, including prioritizing and resolving questions.
• Utilizes leadership skills in overseeing and assisting members of the health care team to prioritize and resolve issues.
• Maintains an appropriate level of productivity including meeting department's warm hand off metrics
• Maintains appropriate level of accuracy for work performed
• Demonstrates a level of professional practice that supports the delivery of appropriate care and positive working relationships.
• Maintains a safe, comfortable and therapeutic environment for patients/families in accordance with hospital standards.
• Enhances professional growth and development through participation in educational programs, reviewing current literature, attending in-service meetings, and workshops.
• Maintains awareness of ongoing performance improvement studies within the unit; assists with the implementation of continuous improvement and solutions determined necessary.
• Maintains departmental records and files for efficient operations. Assist with identification of trends and issues as it relates to marketing, public announcements, and factors affecting Patient Access
• Attends and actively participates in meetings as required.

Basic education, experience and skills required for consideration:

• High School Diploma.
• 0-1 year of experience Licensed is in good standing with state authority.

Required Certification/Licensure:

• Current/valid Licensed Vocational Nurse (LVN).

Preferred education experience and skills:

• Data entry & computer experience and knowledge of managed care reimbursement factors preferred.

Additional Information:

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
• There are 2 positions available.
• This position is represented by a collective bargaining agreement.