Job Description

Job Responsibilities
Summary of Duties
At RIT, we pride ourselves on the fact that when some students leave campus, the thing they miss most is our network. It’s a brand asset that sets us apart from other universities. We are invested and continue to invest in its success. We rely on it for nearly everything.

The Network Engineering team is a small band of specialized engineers. Each member is indispensable and brings a specialty that enables us to produce a level of excellence beyond what industry standards would predict. We talk every morning over coffee. When a problem happens, we rally together to solve it. No one has to deal with a bad day alone.
You’re a perfect fit if…

You bring a versatile skill set to the table - your success is how you use those skills to complete your goals and collaborate with others to complete theirs
You’re in it for the team - whether that means resolving a customer ticket or taking on a new technology - you’re game
Hitting 10K steps daily is a mild accomplishment
You know your way around network closets - power, cooling, space, physical security
Deploying and managing switches, routers, wireless controllers, etc. sounds exciting
Talking directly to customers is critical for your success
You’re good at managing contractors for renovation-like activities
Working with and educating students sounds is an investment to you, not a burden
You know what you don’t know and are eager to learn
You’re a hands-on learner
RIT Network at a high level:
47,000 wired ports across
1000+ edge switches across 280 network closets in 181 buildings
~7500 access points supporting 22,000 concurrent wireless users
6000 phone lines
100Gbps fiber optic backbone to all network closet/server locations
Geographically diverse and resilient internet paths
What we do:
Enterprise network management and service delivery including backup/recovery, monitoring, configuration, capacity management, and documentation for the network
Ensure delivery of reliable and high quality network services including wired and wireless edge, datacenter, backbone, Internet connectivity and global campuses
Technical leadership and engineering for complex, enterprise systems spanning multiple functional teams and in service of a large, varied constituent base
Deliver technical expertise and consultation regarding network elements of building projects and renovations including: bidding projects, financials, project management, architectural design, RF planning, and cable plant strategy
Consult with partners across the distributed IT community to gather requirements, communicate changes, develop strategies for network service integration
Build and manage relationships with relevant vendors to evaluate, purchase, and implement new and emerging technologies
Manage various areas of responsibilities that include: maintaining the integrity of core IT utilities and services that provide the space, power, cooling, and physical security of network closets
24x7 service support, including on-call rotation responsibilities. Participates in ITIL practices of incident, problem management, service request, and change management as highest escalation point for network services
Other duties as assigned

Required Qualifications
Minimum Qualifications:

Bachelor’s degree in related field or equivalent experience
0 to 1 years of hands on experience in configuration, monitoring, maintenance and support of major complex enterprise network solutions
Ability to lift up to 50lbs and sit/stand/walk for extended periods