Information Systems Specialist

University System of New Hampshire

Durham, NH

Job posting number: #7103523

Posted: June 20, 2022

Application Deadline: Open Until Filled

Job Description

Summary of Position
As a highly-visible member of the Enterprise Desktop Management Support team, in the college and core campus zone, this team member is responsible to apply timely, advanced desktop support to multiple USNH colleges and universities. Direct customer support for VIPs, faculty, staff and computers, mobile devices, account access, networking, cloud-storage solutions, security and data management. Provide training and documentation for systems, software, policies and procedures. Must have the ability to utilize advanced knowledge of industry standards, provide troubleshooting, and research complex issues for customer endpoints. Responsible to communicate and apply USNH policies and best practices. Ability to provide a wide range of support for both hardware and software. Must have a positive attitude, strong interpersonal relationship building skills, and dedicated customer service skills in this role.

Responsible for asset management and life-cycle management process. Manage and/or participate in endpoint remediation in support of cybersecurity initiatives. Participate in project management initiatives central to the teaching and research mission at UNH.

Seek advancement and personal training opportunities to improve technical and management skill sets.

Other related duties as assigned.

This position is an on-site and may require periodic travel to all USNH campuses and related business units across the state.
Acceptable minimum level of education Associate's
Acceptable minimum years of experience 3-5 years
Additional Job Information
UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID-19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.
Posting Number PS3299FY22
Other minimum qualifications
Associate’s degree and four years of experience, bachelor’s degree and two years of experience, or combination of education and experience equal to six years.
Expertise in multiple information technology areas (operating systems, software, configuration management, security, network troubleshooting) and experience with both Windows and Macintosh OSX computer platforms, and handheld devices/smartphones.
Computer hardware replacement/upgrade skills such as memory upgrades, hard drive, system board, display replacements, etc.
Strong customer-focused support skills.
Organizational skills and effective oral and written communication skills.
Project management, strategic planning, and asset management experience
Valid driver’s license.
Additional Preferred Qualifications
Familiarity with Windows Active Directory and Jamf Pro/Macintosh server technology is desirable.
Customer service experience.
Proven knowledge of/or experience with best computing practices and endpoint security management is also highly desirable.
Experience in higher education.
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting
Percent Time Information (FTE) 1.00
Grade 18
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:

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