Cleveland Clinic

Vero Beach, FL

Job posting number: #7103171 (Ref:ccf15841493)

Posted: May 23, 2022

Application Deadline: Open Until Filled

Job Description

Job Profile Summary:

Completes comprehensive, culturally competent assessments which include consideration of the relevant biomedical, psychosocial and spiritual factors of the needs of the patient and family. Implements appropriate social service interventions and continuing care options. Interacts with patients, families, physicians, and health care team colleagues using patience and tact. Demonstrates commitment to the process and the Behavioral Expectations in all interactions and in performing all job duties.


  • Demonstrates the knowledge and ability to care for age specific needs of the population served as measured by completion of mandatory training and direct observation by supervisor.
  • Demonstrates an understanding of illness/recovery and the impact on patients and families.
  • Responds  to campus wide referrals same working day.
  • Identifies significant psychosocial issues and implements appropriate social service interventions and continuing care options through process of data collection, data analysis and implementation of a care plan based on identified needs.
  • Utilizes a multidisciplinary approach to ensure continuity of care and comprehensive patient services to maximize the effectiveness of social service interventions.
  • Develops and sustains positive working relationships with patients, families, physicians, nurses and ancillary personnel to promote open communications.
  • Acts as resource to patients, families, physicians, and staff regarding internal/external resources. Initiates team conferences to facilitate discussion/consensus regarding complex cases.
  • Uses crisis intervention techniques to calm, comfort and stabilize patient/families under stress.
  • Utilizes knowledge to coordinate realistic referrals and continuing care plans to meet the needs, age, and health status of the patient.
  • Informs the patients, families and anyone accountable for the continuing care of the patient of their role and responsibilities relating to the continuing care plan.
  • Utilizes appropriate clinical intervention skills to assist patient, families, and staff with their abilities to cope based on assessed needs.
  • Documents on CM progress notes, multidisciplinary problem list and interdisciplinary education records to provide clear, concise record of social work services and interventions.
  • Facilitates/coordinates timely transfer and discharge of patients with complex needs.
  • Facilitates/coordinates inpatient and outpatient dialysis arrangements.
  • Assists in developing and maintaining the electronic case management resource manual.
  • Acts as a campus wide resource regarding the Baker Act.
  • Other duties as assigned.


  • Master’s degree in Social Work.


  • State Licensed Social Worker (LSW) preferred.
  • Case Management certification preferred.
  • BLS through American Heart Association.

Complexity of Work:

  • All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position:
  • World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
  • Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
  • Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
  • Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
  • Supervisory Responsibilities (if applicable): Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.
  • Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.
  • Must possess strong organizational and prioritization skills and demonstrated leadership skills.
  • Excellent communication skills adaptable to individual levels of understanding.
  • Critical thinking, problem solving and deductive reasoning skills.
  • Must be dependable, self-directed, and pleasant.
  • Must be able to participate collaboratively with all members of the care team.
  • Adaptable and flexible to meet patient/family, department and facility needs.
  • Basic computer skills with familiarity with Windows based software programs.
  • Experience in crisis intervention, psychosocial and therapeutic counseling.
  • Knowledge of acute care regulatory/accreditation requirements preferred.
  • Experience in utilization management, managed care, quality and payor issues.

Work Experience:

  • Minimum of one year of clinical experience preferred.
  • Minimum of two years of experience in hospital/healthcare Social Work preferred.

Physical Requirements:

  • Requires frequent walking from department to department.
  • Requires sitting at a workstation or desk.
  • Requires standing.
  • Work may include occasional publishing and/or pulling, lifting and carrying objects weighing up to 20 pounds, such as files, documents and computer printouts.
  • Work requires finger dexterity and eye/hand coordination to operate a computer keyboard at a moderate skill level.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required for procedures.

By embracing and understanding the diversity EVERY ONE brings, Cleveland Clinic has created an inclusive culture that promotes innovation, growth, and new ideas. This has enhanced our ability to attract the best global talent to provide the best patient experience possible. Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities. Smoke/drug free environment.

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