Job Description

Job Description Summary:
The Information Specialist provides daily support to the KU Wichita user community in the use of technology which includes computers, telephones, smart phones, audio visual equipment, video conferencing and various types of hardware and software
Reliable transportation required
Resume and cover letter required
Job Description:
Required Qualifications

Bachelor’s degree in information science, business administration or similar field or equivalent combination of related work experience and education
Prior professional experience installing and troubleshooting network and stand-alone PC’s and related equipment in an Information Technology environment
Demonstrated ability to install computers, software, and hardware following departmental procedures
Ability to apply knowledge of computer software and hardware to efficiently diagnose, recommend and perform actions to resolve system hardware, software and operator problems
Physical Requirements: Ability to lift and carry objects up to 30 lbs. Ability to stoop, kneel, bend, squat and crawl to perform work.

Preferred Qualifications

Experience supporting and troubleshooting video conferencing equipment
Relevant IT certifications
Experience with add, move, change orders for telephone and voice mail services.
Experience in an academic environment

Experience supporting and troubleshooting audio visual equipment

Application of Information Security best practices
Mac Hardware and Software experience

Ability to prioritize and complete multiple tasks on schedule
Communicate Effectively
Demonstrated ability to maintain a high level of customer service in all circumstances

Be a team player

Job Duties

Customer Support Services:
Provide professional customer service in all circumstances by displaying an attitude that shows you are capable and willing to help them succeed
HelpDesk Calls and walk-ins should be answered quickly and not queued to wait
Customer request should generally be resolved in 3 days
Timely creation of tickets that accurately reflect the current status
Verify customer satisfaction through timely follow-up communications
Accurately prioritize customer requests
Provide accurate quotes and instructions to customers for purchasing technology related items
Follow and accurately communicate IT related policies, procedures and fees to customers
Efficiently diagnose and resolve technology related issues

Internal IT Duties:

Maintain accurate and timely documentation

Accurate and timely documentation of hardware inventory and disposal of surplus equipment following University policy

Keeping current on new technologies

Provide monthly written report to supervisor