Senior Systems Support Technician

Sacred Heart University

Fairfield, CT

Job posting number: #7100166

Posted: May 16, 2022

Application Deadline: Open Until Filled

Job Description

About Sacred Heart University:
As the second-largest independent Catholic university in New England, and one of the fastest-growing in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers nearly 90 undergraduate, graduate, doctoral and certificate programs on its Fairfield, Conn., campus. Sacred Heart also has satellites in Connecticut, Luxembourg and Ireland and offers online programs. More than 9,000 students attend the University's nine colleges and schools: Arts & Sciences; Communication, Media & the Arts; Social Work; Computer Science & Engineering; Health Professions; the Isabelle Farrington College of Education and Human Development; the Jack Welch College of Business & Technology; the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing; and St. Vincent's College. Sacred Heart stands out from other Catholic institutions as it was established and led by laity. The contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts, and at the same time cultivates students to be forward thinkers who enact change-in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 387 Colleges-2022 Edition, "Best Northeastern" and Best Business Schools-2021 Edition. Sacred Heart is home to the award-winning, NPR-affiliated radio station, WSHU, a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre.

View SHU's Faculty Experts Here
Job Description:
The successful candidate for this position will be able to maintain and support all aspects of SHU domain and e-mail systems, including servers, backups, and data security.

Responsibilities Include:

Assist Manager of Information Systems and Architecture in the following:

Support and administer Active Directory-based domain for 40000+ users, including:
Multiple Active Directory servers;
Microsoft Exchange environment;
Anti-Spam and Anti-Virus Gateways and Servers;
NetApp administration and SNAP storage for student and faculty use;
Cisco server-class servers hosting SQL databases, web services, and other applications.
Manage support queue and strive for 2 hour turnaround time on all incidents.
Maintain a minimum of 4-hour response toward a goal of 24/7 uptime on all servers, troubleshooting systems-related problems and coordinating with other NOC staff as required.
Full accountability for system (1) availability, (2) integrity, and (3) confidentiality. This includes, but is not limited to:
Remote access support (e.g. Citrix, RDP, OWA);
Data store and redundancy (e.g. NetApp);
Tape backups and rotations (e.g. Unitrends);
E-mail archiving systems (e.g. ArcMail);
Client-backup systems (e.g. CrashPlan).
Documentation of all hardware located in NOC, via SharePoint, Visio, and other technologies;
Continually drive development and improvement of "best practices" standards for NOC hardware installation and deployment, including future-proofing and scalability;
Assist senior management in:
Staying on top of current trends in server systems and related disciplines;
Security issues and early-warning of breaches or usage violations

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More Info

Job posting number:#7100166
Application Deadline:Open Until Filled
Employer Location:Online Job Advertising
United States
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