Ambulatory Care Assistant

City of Hope

Duarte, CA

Job posting number: #7098779 (Ref:10016129)

Posted: April 27, 2022

Application Deadline: Open Until Filled

Job Description

Position Summary:

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Job duties may vary depending on facility.

An Ambulatory Care Assistant are unlicensed individuals who perform under the direction of a licensed provider basic administrative, clerical and non-invasive routine technical supportive services.  Non-invasive technical supportive services are defined as simple, routine medical tasks and procedures. Recognizes and reports changes in a patients’ condition. Functions as a member of the multidisciplinary team. Demonstrates investment in the overall forward movement of the unit and the organization. The duties may vary from setting to setting, depending on the size, location, and type. Applies good interpersonal and communication process utilizing verbal and non-verbal skills to achieve organizational service goals of customer satisfaction and a positive work environment.

Position Qualifications:

Minimum Education:

• Must be at least 18 years of age

• High school graduate (or GED) required plus one of the following:

  • Medical Assistant Diploma from community college program or accredited institution or
  • Two years Medical Assistant experience in corresponding setting or
  • Non-licensed graduate of a Registered Nurse (RN) or Licenses Vocation Nurse (LVN) program or
  • Enrollment in an approved RN program and completion of at least one medical surgical clinical rotation




Minimum Experience:

Required Courses/Training:

Working knowledge of common medical terminology

Req. Certification/Licensure:

Basic Life Support for Healthcare providers from the American Heart Association.

Preferred Education:

Preferred Courses/Training:

Bilingual English/Spanish and/or other languages preferred

Pref. Certification/Licensure:

Phlebotomy certification preferred

California Certified Medical Assistant preferred. (Certified by a medical assistant certifying organization approved by the board)

Preferred Experience:


Ability to read, write and spell in English and understand and carry out directions



Working / Environmental Conditions:

Working knowledge of Universal Precautions

Atmosphere and environment associated with patient care areas

Contact with patients/families and varied circumstances

Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations

Likely exposure to infectious, radioactive or biohazardous agents

Likely exposure to housekeeping/cleaning agents/chemicals.

Regularly exposed to the risk of blood borne pathogens.

Subject to situations involving grief process and related issues.

Subject to varying and unpredictable situations.

May assist with in an emergency situation. In the event of an evacuation, will assist in the evacuating of patients being seen by her/his provider(s) as scheduled.

Ability to multi-task and work effectively in a high-stress and fast moving environment.

Willingness to work evenings and/or weekends; demonstrates flexibility in regards to job duties and assignments.

Adheres to CLIA guidelines while handling laboratory specimens including but not limited to urine, stool, or blood.  

Physical Demands:

Will have the ability to perform job-related duties, which may require prolonged, extensive, or considerable standing / walking. 

Lifts, positions, pushes and / or transfers patients. 

Lifting, moving of supplies / equipment.

Considerable reaching stooping, bending, kneeling, and crouching.

Occasionally may be required to lift and carry items weighing up to 50 pounds. 

May work under stressful conditions and work irregular hours.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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