Patient Financial Advocate - Remote

Cleveland Clinic

United States, OH

Job posting number: #7096324 (Ref:25809470384)

Posted: March 23, 2022

Application Deadline: Open Until Filled

Job Description

Counsels patients and parties responsible for payment regarding payment responsibilities and options.



  • Counsels patients regarding insurance benefits and recommends alternative sources of payment and financial assistance by explaining financial responsibilities for services received, payment options and collection procedures to patients and parties responsible for payment.
  • Contacts insurance carriers or other sources and acts as an advocate for the patient.
  • Initiates process for collecting prepays due and performs follow-up to insure maximum collection is achieved.
  • Identifies and resolves issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
  • Updates and correctly documents in appropriate computer systems.
  • Other duties as assigned.


  • High school diploma or GED required.
  • Associate’s Degree or Bachelor’s degree preferred.


  • None required.

Complexity of Work:

  • Requires critical thinking skills decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.

Work Experience:

  • Minimum of 3 years of experience in a customer facing role with  in person or phone contact.
  • Associate’s Degree may substitute for up to one year of the stated experience.
  • Bachelor's Degree may substitute for up to two years of stated experience.

Physical Requirements:

  • Normal physical demands include dexterity sufficient to operate CRT/PC and other office equipment.
  • Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required. 

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination, COVID-19 vaccination, or an exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

By embracing and understanding the diversity EVERY ONE brings, Cleveland Clinic has created an inclusive culture that promotes innovation, growth, and new ideas. This has enhanced our ability to attract the best global talent to provide the best patient experience possible. Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities. Smoke/drug free environment.

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More Info

Job posting number:#7096324 (Ref:25809470384)
Application Deadline:Open Until Filled
Employer Location:Cleveland Clinic
United States
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