Technical Services Officer - Building Energy Efficiency

Commonwealth Scientific & Industrial Research Organisation (CSIRO)

Melbourne, Australia

Job posting number: #7085311 (Ref:cj_77062)

Posted: September 15, 2021

Application Deadline: Open Until Filled

Job Description

The Opportunity


  • Do you have experience in providing technical support and program coordination?
  • Vital, dynamic role supporting one of CSIRO’s largest commercial training programs
  • Exciting term opportunity with flexible work arrangements & supportive team culture!


We are looking for a proactive and driven Technical Services Officer to join the CSIRO ‘Building Simulation, Assessment and Communications’ Group within our Energy business unit. 

In this key technical support role, you will use your exceptional technical, organisational and stakeholder management skills to efficiently manage a range of member support services for the ‘Liveability Real Estate’ commercial training program. The program involves many users, and focuses on training real estate agents to recognise, appraise and market energy efficiency and other sustainability features in dwellings. 

You will be undertaking a wide variety of tasks, and will be using best practices to manage resources, services and processes to meet the needs of internal and external stakeholders. 

Your duties will include:

  • Running the ‘Liveability Real Estate’ program including customer liaison, contract management, maintaining and updating CSIRO project intellectual property and business development activities.
  • Managing membership fees, royalties & affiliate fees, and other project costs & budgets for the ‘Liveability Real Estate’ program.
  • Liaising with clients to determine their needs, providing technical support, and problem solving in a prompt & constructive manner.
  • Assisting with the planning and running of CSIRO’s biennial Australian Residential Energy Rating Conference.
  • Preparing, copywriting, editing and publishing CSIRO’s bi-annual Energy Rating News newsletter.
  • Planning, programming, and supporting up to 6 webinars per year.


Location: Clayton, VIC

Salary: AU$85K – AU$96K plus up to 15.4% superannuation

Tenure: Specified Term of 3 years

Reference: 77062

To be considered you will need:

  • A relevant trade certificate/diploma/bachelor’s degree or equivalent relevant work experience in Real Estate, residential energy efficiency, energy rating, training provision and/or event planning.
  • Knowledge and understanding of the field of residential energy efficiency.
  • Experience in managing a membership program or organisation, particularly in the real estate or property sector including:
    • Managing member enquiries
    • Assisting with the use of online systems and processes
    • Identifying process improvements and implementing change processes
  • Experience interpreting technical information for public communication.
  • Experience in the delivery of online webinars for large audiences (300-500)


For full details about this role please review the Position Description


To be eligible for this role, you must be an Australian/New Zealand Citizen or an Australian Permanent Resident currently residing in Australia. 


The successful applicant will be required to obtain and provide a National Police Check or equivalent.

Flexible Working Arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. 

Diversity and Inclusion

We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish. 


At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact. 

Join us and start creating tomorrow today!

How to Apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Applications Close

27 September 2021, 11:00pm AEST

We’re working hard to build a safe and welcoming culture where people can bring their whole selves to work. Valuing and enabling difference empowers our people, unlocking their potential to innovate and shape the future for our customers, all Australians and the world. We do the extraordinary every day. We innovate for tomorrow and help improve today. We're the people that stay awake solving the world’s big questions. This is true of our science and of our people. Our mission is to create benefit for Australia through impactful science and innovation but we know that that's not possible without an inclusive and diverse culture. We're working hard to recruit diverse people and ensure all our people feel supported to do their best work and empowered to let their ideas flourish.

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