IT Support Specialist II (K-State Libraries)
Job posting number: #7083286
Posted: August 18, 2021
Application Deadline: Open Until Filled
Job DescriptionAbout This Role:
Kansas State University Libraries seek a creative and committed individual for the position of IT Support Specialist II. Reporting to the IT Coordinator, the successful candidate will provide technology support for K-State Libraries staff, students, and patrons.
Primary responsibility is the supervision of the help desk first tier student support staff by advising and training. Creates and maintains documentation and training of processes and procedures for the LIST knowledgebase for internal support and end-users. The individual will apply proven communication, analytical and problem-solving skills to help maximize the benefit of information technology use in the library.
Ensures the proper configuration and functioning of workstations, conference rooms, classroom, and end-user equipment: installing, maintaining, and managing software and hardware for faculty, staff, students, and specialized users.
Manages accounts, network rights, and access to systems and equipment.
Responsible for physical inventory. Update and maintain inventory records using predetermined methods. Recommend purchases for the good of the library based on support requests.
Other duties as assigned to include but not limited to serving on Library and University Committees, attending conferences or taking courses to stay current and maintain technical knowledge.
Why Join Us:
Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits
We Support Diversity and Inclusion:
Kansas State University embraces diversity and promotes inclusion. The University actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.
What You’ll Need to Succeed:
High school diploma
Two years of IT support experience
Experience with current hardware and software
Ability to work with colleagues in collaborative and team environments as well as independently
Evidence of problem-solving skills
Excellent Oral and Written Communication Skills
Experience with both Windows and MacOS
Experience creating operating system images
Experience managing Group Policy
Bachelor's Degree or equivalent in Computer Science, Information Technology, Computer Information Systems or related field
Applicants must be currently authorized to work in the United States at the time of employment.
How to Apply:
Combine the following documents into a single PDF file and upload it along with your completed application:
Letter of application. To greatly strengthen your application, please apply your communication skills to clearly address the position responsibilities and qualifications listed above, and demonstrate how your work style, vision, and other distinctive qualities would enhance our organization
Names and contact information for three professional references
Review of Applications Begins:
Immediately and will continue until the position is filled.
Equal Employment Opportunity:
Kansas State University is an Equal Opportunity Employer of individuals with disabilities and protected veterans and actively seeks diversity among its employees.
Background Screening Statement:
In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.