Junior Systems Administrator
Job posting number: #7069174
Posted: August 26, 2020
Application Deadline: Open Until Filled
Job DescriptionJob Description
Serve as support member of a technical team that services over 900 computer workstations, printers, laptops, and Apple devices utilized by 1200 departmental users accessing Student Affairs network resources. Provide technical support to departmental users and assure that IT security guidelines and best practices are followed consistently and effectively. Install, maintain, and update end user hardware and software. Provide support through various methods including in person, phone, email, and internal ticketing system. Emphasis on troubleshooting, diagnosing, and resolving computer and network problems in a timely manner while providing excellent customer service. Understand when and how to escalate issues to the appropriate technical staff to assist in resolving service and computer issues. Create and maintain technical documentation and knowledge base for systems and infrastructure. Provide accurate and detailed record keeping for inventory, purchasing and Network Infrastructure & Services orders.
Associates degree in Information Technology or equivalent computer related support experience. Excellent communications, interpersonal, customer service and problem-solving skills. Previous experience with the following software: Windows and Apple OS environments; Microsoft Office; Microsoft SharePoint; Microsoft Office 365; Outlook; OneDrive; and Google Apps. Professional experience with: Providing IT support in person, by telephone, or through ticketing system. Creating and maintaining technical documentation. Maintaining inventory and fixed assets documentation. Installing and maintaining end user hardware and software. Applying software updates and patches to servers and desktop computers.
Demonstrated ability to work efficiently in stressful situations. Demonstrated experience in configuring devices for enterprise networks. Previous experience performing inventory reconciliations/audits. Previous experience with IT security protocols and practices. Understanding of and support for IT security practices. Experience with Active Directory, GPO, DNS, DHCP, creating and removing accounts.