Instructional Technology Professional III

University of Arizona

Tucson, AZ

Job posting number: #7066993

Posted: June 16, 2020

Application Deadline: Open Until Filled

Job Description

Position Highlights The Office of Instruction and Assessment (OIA) seeks an Instructional Applications Support Specialist. This individual will consult with instructors, staff, and students using instructional applications adopted by the University of Arizona. This includes the D2L course management system and its integrations, such as Panopto, Zoom, and Turning Technologies Audience Response System (Clickers).
Do you enjoy teaching people how to use technology to accomplish their goals? Want to work on a motivated and engaging team of people who welcome collaboration? Enjoy learning something new every week?. While the primary focus of this job is collaborating with a team to provide D2L consultations, you will also develop help resources, try out new tools and techniques, and present workshops and webinars.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

As a cost-saving measure related to the impact of COVID-19, Furlough and Furlough-Based Salary Programs have been approved by the Arizona Board of Regents. All new hires subject to the programs will be notified in accordance with adopted Furlough and Furlough-Based Salary Programs guidelines and will be required to comply with all measures. To learn more about the programs and whether this position is affected, please visit

Duties & Responsibilities
Support the UA’s instructional applications including the course management system, D2L, the lecture capture system, Panopto, the online learning and collaboration platform, Zoom, the plagiarism reduction application,, and their mobile components
Train/support/orient UA faculty and staff on these instructional applications through email, phone, Zoom consultations, and workshops
Consult with faculty and TAs on appropriate use of technology in instruction, including instructional design principles
Test functions of specific tools and help develop workarounds within the above instructional applications
Refer clients to other university resources as appropriate
Assist in the development of the instructional applications help pages and related resources
Attend staff meetings, contribute to planning and reporting efforts, and respond to administrative requests and procedures
Provide input regarding the implementation and support of tools, documentation, and materials that promote and support online learning
Provide occasional weekend support during semester start up and other team tasks as assigned

Knowledge of basic instructional design principles and constructs
Excellent customer / client relations
Ability to write instructions, help pages, descriptions, and announcements that are clear but succinct
Basic knowledge of HTML and CSS
Minimum Qualifications
Master’s degree and at least 3 years of relevant work experience
Experience working with the Desire2Learn (D2L) course management system or similar Course Management system such as Moodle, Blackboard or Canvas
Experience developing and testing solutions to complex problems
Preferred Qualifications
Experience providing instructional support in higher education
Experience working on a team
Experience working with screencasting and or lecture capture software
such as Camtasia, Snagit, Panopto Lecture Capture and Jing
Experience working with web conferencing tools such as Zoom, Blackboard
Collaborate and GoToMeeting

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