Salt Lake City, UT
Job posting number: #7066863
Posted: June 12, 2020
Application Deadline: Open Until Filled
Job DescriptionJob Summary
UIT has an opening for a desktop support technician within the UIT Campus Computer Support (UCCS) Area. This position will work autonomously and with other IT staff to resolve computer-related problems including hardware, software, printing issues, and system failures. The chosen candidate will also work on computer related projects, image machines, trouble shoot virus or security issues and respond to tickets from the UIT ServiceNow ticketing system. The incumbent will be working directly with UCCS clientele via face-to-face interaction, telephone, email, skype or remote connection communications. The selected individual will assist with documenting processes as well as assist with inventory management. This position will report directly to the UCCS IT Manager.
Located in Salt Lake City, in the foothills of the Wasatch Mountains, the University of Utah is the flagship institution of the State of Utah’s system of higher education and a member of the PAC-12 Conference. Salt Lake City combines the amenities of a major metropolitan area of more than one million people with the friendliness and ease of living in a small, Western city. Seven major ski resorts are within an hour’s drive from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake is also home to the Utah Symphony and Opera, the Utah Ballet, several professional sports teams, and a wide range of other cultural and recreational activities.
University Information Technology, the central IT service provider for campus, reports to the Chief Information Officer and is responsible for many of the University of Utah’s most critical common IT resources including the campus network; the Campus Information Services (CIS) portal; UMail, telephone, and online collaboration services; high performance and research computing; information security; teaching and learning technologies; software licensing; and a host of other systems and applications. For more information about UIT, visit http://www.it.utah.edu.
This is a Category I position: Mandatory Required on Campus or at Health Care Facilities during the duration of the University of Utah’s response to COVID-19.
-Main Campus staff: Employees and/or functions designated as mandatory, requiring employees to be physically located on campus in order to maintain campus systems and operations if they are healthy without symptoms.
-U of U Health Academics Faculty and Staff: All employees necessary for the direct on-site support of clinical operations, patient care, and essential research activities if they are healthy without COVID-19 symptoms.
• Assist in maintaining and supporting desktop, laptop, iPad, cellphone, software/operating systems, disk storage connectivity, etc.
• Track and document problems and solutions
• Review and create process and procedure documentation
• Learn and support new applications and systems
• Work as a team member as well as autonomously when necessary
• Travel to on and off campus locations using personal vehicle for IT support
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Associate’s degree in a computer related field and two years of experience or equivalency recommended. Demonstrated computer skills, human relations and effective communication skills are required.
• Excellent customer support and customer relations skills with a professional demeanor
• Proficiency with MS Windows 10 and Macintosh computer operating systems
• Three years of computer support related experience preferred.
• ITIL Foundation Certification
• A+, MCSE, or other applicable certifications