ROLE SUMMARY

Pfizer Digital is a customer-oriented, front-line organization with a vision to Win the Digital Race in Pharma and Unleash the Power of our Colleagues by creating compelling digital HR experiences for our internal and external audiences.

As the ServiceNow Experience Metrics Business Analyst you will help plan and deliver solutions that will measure the success of Pfizer’s Global Business Service’s deployment of ServiceNow, known as Fuse, which is the central hub where all Colleagues go to get their Pfizer services, as well as provide plan and deliver reporting and analytics solutions within ServiceNow.  In this role, we are looking for a dynamic colleague that is collaborative and has a passion for using Digital technology to solve problems. 

Our Culture 

We recognize that people are the cornerstone of Pfizer’s success. Our Culture is hugely important to us. Pfizer is #RedefiningGrowth through our ‘Growth Universe’ program that encourages Colleagues to think about their careers as a collection of key experiences.  Our colleagues enjoy Pfizer’s ‘Log in for Your Day’ program to actively collaborate with teams in state-of-the-art facilities while having the flexibility to design their workday to maximize productivity and enhance work-life balance.

Pfizer Digital is pushing the envelope in technical innovation utilizing cutting edge technologies and Agile strategies to deliver unconventional solutions.  Science Will Win and Digital will help Pfizer do it faster.

We run our business as team; your input and expertise are essential to our success!  We are proud of our ongoing efforts to foster diversity & inclusion to ensure all colleagues have the freedom to be who they are and to bring their whole self to work.

ROLE RESPONSIBILITIES

• Work as part of the Onboarding squad to develop project timelines based on business requests.

• Define and communicate as-is and to-be business processes within the Onboarding process.

• Translate business requirements into detailed functional requirements.

• Design and oversee the development of the Onboarding solution in ServiceNow. 

• Develop and organize User Stories and contribute to backlog planning for Agile projects.

• Perform thorough testing, as needed.

• Work with managed service providers to develop automated testing capabilities.

• Ensure delivery of solutions are on-time, on-budget, and inclusive of the scope committed to the business.

• Influence project timelines, cadence and risks.

BASIC QUALIFICATIONS

• Bachelor’s Degree or equivalent experience in Computer Science, Business, or an affiliated field.

• 3+ years of experience designing and implementing custom or SaaS solutions.

• Good interpersonal and communication skills.

• Self-motivated and flexible with the ability to work effectively and independently in a dynamic problem-solving environment.

• Innovative mindset with strong delivery-oriented values.

• Working experience with Agile development methodology.

• Foundational knowledge of ServiceNow.

• Ability to make sound decisions to resolve complex issues.

PREFERRED QUALIFICATIONS

• Experience with ServiceNow HRSD, Agent Workspace and Portal.

• Experience with integrations.

• Experience with Workday.

• Experience with Jira for story authoring, backlog grooming and sprint management.

• Demonstrated ability to produce positive outcomes working in matrixed teams that span multiple functions.

• Able to work in ambiguous situations as part of a project team.

• Ability to manage multiple priorities and work well under pressure.

PHYSICAL/MENTAL REQUIREMENTS

None

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Occasional additional hours in the evening or weekends as necessitated by workload, project timelines, or meetings with global vendors and peers.

• Domestic and International travel up to 20%.

Work Location Assignment: Flexible

Last day to apply : April 3rd 2023

Relocation assistance may be available based on business needs and/or eligibility.