About City of Hope
City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion
We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary
Design, build, and test an assigned Epic module. Maintain documentation of business and system configuration requirements. Configure the Epic software according to decisions made by SMEs such as templates, drop-down boxes and pick lists. Complete assigned team tasks as documented in the work plan. Report status of task completion to assigned Team Lead. Provide timely alerts about endangered milestones and deliverables.

Key Responsibilities include:
RESPONSIBILITIES:

• Analyzes, develops, configures, tests and implements Electronic Health Record (EHR) software and related analytics, with minimal supervision.
• Performs system configuration functions using on-line architectural tools with minimal supervision.
• Prepares detailed program specifications and flowcharts, and coordinates the system's installation with the user department.
• Provides status reports to management when required.
• Attends meetings as required, and participates on committees as directed.
• Prepares charts and diagrams to assist in problem analysis and submits recommendations for solutions.
• Acts as user liaison between clinical or business departments and Information Systems; providing domain expertise and experience for multiple interacting healthcare departments.
• Works closely with operational stakeholders to properly engineer workflow.
• Leads others to adhere to established industry best practices, standards, and quality.
• Maintains a positive image when dealing with department personnel and other City of Hope employees.

SKILLS & EXPERIENCE:

• Understands strategies, determines business needs, and participates in planning and implementing Epic.
• Ability to work effectively in a high-paced environment.
• Ability to train on and become certified in one or more relevant Epic system modules.
• Ability to apply knowledge of workflows to implement a system that meets business needs.
• Ability to provide excellent service to both internal and external customers.
• Ability to identify problem situations and consider all perspectives in terms of scope and consequences.
• Ability to effectively facilitate interdisciplinary teams as assigned.
• Ability to work independently, handle significant responsibility, and prioritize multiple assignments.
• Ability to attend to detail required.

INTERPERSONAL SKILLS:

• Ability to demonstrate flexibility, creativity, curiosity, and assertiveness.
• Demonstrates leadership and organizational skills.
• Demonstrates creativity, integrity, and initiative.
• Ability to communicate effectively with others using a variety of modes and in a complex and varied work environment.
• Ability to promote the effectiveness of the team as both team leader and team member.
• Ability to help the organization fulfill its mission and achieve its strategic objective by using critical thinking and problem solving.
• Other duties as Assigned

Basic education, experience and skills required for consideration:

• Bachelor's Degree
• Experience may substitute for minimum education requirement
• 2-5 years healthcare experience in a technical, clinical or revenue cycle operations role

Required Certification/Licensure:

• Epic Willow Inventory and Epic Willow Ambulatory or newly obtained Epic certification within six months of employment
• For internal COH candidates, Epic certification shall be obtained within 9 months of transferring into the Epic project.

Preferred education experience and skills:

• Bachelor’s degree
• 2-5 years of healthcare Information Technology experience
• Healthcare experience in other acute care settings preferred as well. Previous experience in the design, planning and implementation of clinical information systems preferred.

Additional Information:

• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
• City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

#LI-CL