About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

The Quality Data Analyst is responsible for providing reporting and analytical project management and coordination related to the Quality, Risk and Regulatory Management department. Provides accurate, reliable, courteous, and timely reports, dashboards, and services that provide succinct and meaningful information to assist clinicians in improving the quality and flow of care provided to our patients. Responsible for the development, evaluation and ongoing improvement of the physician and departmental dashboards and scorecards. Uses the Enterprise Data Warehouse and manages the data mart for Quality through SQL table and stored procedure creation, view creation and query manipualtion in SQL. Participate in enterprise-level metadata, master data management and data governance initiatives.

Key Responsibilities include:

• Utilizes advanced data and statistical principles to develop, analyze complex systems and design reports, dashboards (including Key Performance Indicators), charts & models; provides analysis and develops questions/discussion points to aid in management decision-making.
• Assembles and distills data from multiple data sources including the COH Data Warehouse and Clinical Systems using spreadsheets, database tools and statistical analysis. Based upon feedback from department, analyzes & identifies trends and variability specific to the field of clinical operations.
• Builds views, tables, and stored procedures in SQL, advance query design and manipulation.
• Obtains benchmarking data for the specific metric using the Vizient database, public reporting sites and other relevant sources
• Integrates evidenced based guidelines into analytical reports.
• Manages the input, throughput, and output of data for quality improvement for the Clinical Quality and Healthcare Improvement Program.
• Uses computer-based resources to analyze and report on external factors that affect health care such as quality indicators and others. Assists in developing measures for competent performance and peer review activities
• Utilizes Lean methodology, tools and techniques as an active participant on performance improvement teams and ad hoc actions groups.
• Provides weekly updates on the data/dashboards to both the Manager of Quality Analytics and to the Project Manager of the Clinical Quality and Healthcare Improvement Program.
• Performs systems maintenance for existing Quality, Risk and Regulatory Management programs and databases.
• Utilizes specialized software for statistical analysis and other unique applications and educates others in its use and interpretation
• Evaluates automated systems for Quality, Risk, Patient Safety and Regulatory programs and databases to proactively improve efficiencies.
• Meets with users to develop best practices, understand, use and communicate data; Follows up with staff regarding unclear reports and mentors reporters to more effectively analyze events and plan actions that will protect the patient and prevent further events. Users include but are not limited to; Physician Leaders, QRRM, Medical Staff Office, ACE program, Infection Control,Nursing, Decision Support, Cancer Registry, Biostatistics
• Facilitates and leads the discussion around creation of new metrics and modifications of existing metrics to identify performance improvement opportunities, and meet regulatory requirements
• Participate in the design, development, and database management for performance improvement
• Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• Minimum Education:BA/BS in healthcare, business or IT related field or equivalent work experience

• Minimum Experience:Three to five years of analytics related experience

Required Courses/Training:

• Intermediate to Advanced skills in Microsoft Office products including Excel and Access. Experience with external comparative databases

• Experience with relational databases and SQL- table, view and stored procedure build and creation, manipulation and query design and creation. Quality checks and improvement.

Preferred education, experiences, certifications, courses and skills:

• Master’s degree preferred, healthcare clinical experience

• Statit, Microsoft Visual Studio, Business Objects, Lean Six Sigma, Tableau

• CPHQ, Lean/Six Sigma certification

• Fully capable of turning questions into testable hypotheses, extracting data from complex databases, creating and evaluating statistical models, and presenting insights to senior clinical and operational leaders

• Ability to exercise independence and use creative approaches to problem-solving.

• Experience in data visualization.

Additional Information: