Job Description

Work Schedule
All Information Technology staff – regardless of their unique position – are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and institutional data, with priority regard to delivering customer service, with an understanding of the 24/7 nature of IT and the responsibilities that creates for them as individuals, and in a constructive and effective collaboration with colleagues.
Open to External and Internal
FLSA
Salary Salary is commensurate based on qualifications and relevant experience.
Duration Funding expected to continue
Pay Basis Monthly
Benefits Eligible Yes
Job Summary
Supports and maintains enterprise level telecommunications system and ensures a consistent, highly available experience for end users.
Essential Duties and Responsibilities
Responsible for supporting, provisioning, and deployment end user equipment within the telecommunications system.
Monitors system availability within an enterprise level telephone system. Escalates issues as needed.
Utilizes process and procedures to support the telecommunications system.
Assists with changes and document control.
Maintains current technical knowledge and skills necessary to support the telecommunications system.
Other duties as assigned.

Knowledge, skills and abilities:
Ability to lift and move 50lbs of equipment.
Ability to work within a hybrid development, engineering, and support team
Ability to collaborate with team members, staff, and customers.
Ability to provide excellent customer service
Skilled in communicating effectively both orally and in written form to a variety of constituents at varying levels of authority within the organization
Ability to think intuitively and analytically to break down and resolve problems
Ability to read, understand, and follow high-level policies and guidelines and apply those guidelines to daily responsibilities.
Ability to work proactively and independently
Ability to exercise good judgment and make sound decisions
Ability to pay close attention to detail and work under pressure
Ability to analyze system components and support options
Ability to be a forward, creative, positive, and flexible thinker.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job.

Disclaimer
The job duties listed are general in nature and are examples of the duties/responsibilities performed and are not meant to be exclusive to the job. Management retains the right to add or modify duties at any time.
Required Qualifications
Associates degree in information technology or related field or one (1) year experience in an IT environment.
Preferred Qualifications
One or more of the following certifications:
Microsoft 365 Teams Administrator Associate.
Juniper JNCIA.

Working Conditions
Specific job requirements or physical location of positions allocated to this classification render the position security sensitive and thereby subject to the provisions of Section 51.215 Texas Education Code. Participates in an on-call rotation for 24×7 continuous system availability. Frequently works off-hours to perform emergency and routine system maintenance.

Special Conditions for Eligibility
Working Title
EEO Statement
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.