Lead Application Support Analyst I (S04218P)
University of Texas at Arlington
Job posting number: #7122416
Posted: January 30, 2023
Application Deadline: Open Until Filled
Job DescriptionJob Summary
The Application Support Analyst 1 leads a technology team through data analysis, interpretation, and immigration reporting for a growing international community with approximately 5000 international students from more than 100 countries.
Essential Duties and Responsibilities
Prepares detailed data analysis utilizing SAS Reporting and Sunapsis Reporting tools. Organizes and presents clearly and effectively immigration-based information, analysis, results, and interpretations.
Evaluates and responds to data requests originating from within and outside the institution. Collaborates internally to improve accuracy of data entered and stored in the immigration applications. Monitors and communicates data issues to superiors.
Collaborates with the Office of Information Technology (OIT) to troubleshoot issues related to the Sunapsis application, server, database.
Liaison between application functional users and Office of Information Technology teams collaborating with administrative staff, multiple vendors, and IT service providers.
Continuously performs statistical analysis on application usage. Trains and consults with users regarding their interface with the Student Exchange Visitor Information System (SEVIS).
Reviews technical specifications of future phases of SEVIS, Sunapsis, and upgrades office technologies and makes related recommendations.
Manages the Office of International Education Technology Team; reviewing teams progress on tasks regularly, prioritizing tasks, escalating issues and risks appropriately to resolve problems and reduce project risk.
Maintains knowledge of standards and best practices for information systems, user documentation, project management, web management, and SEVIS compliance.
Oversees the department website and provides support for content management. Assess current needs and future areas for improvement of the website.
Bachelor’s degree or higher in computer science, information systems, statistics, or related discipline. 2+ years’ experience in data analysis and reporting, or related field. Ability to work well with people in all levels of the organization. Experience in a data analysis and/or data driven research is required. Ability to prepare and present reports to serve a variety of audiences at various level of technical ability. Displays attention to detail and accuracy. Excellent organization, teamwork, problem-solving, and communication (verbal and written) skills. Ability to communicate and collaborate with people at all levels of the organization.
Special Conditions for Eligibility
Working Title Application Support Analyst I
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.