Nurse Manager - 4E

City of Hope

Duarte, CA

Job posting number: #7117685 (Ref:10018767)

Posted: January 24, 2023

Salary / Pay Rate: $59.57 - $99.49 / hour

Application Deadline: Open Until Filled

Job Description

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

The Nurse Manager is responsible for all aspects pertaining to operational activities and program management within a designated grouping of clinics or units on a 7-day/week, 24-hour basis in collaboration with the Director, Nursing. The nurse manager is responsible for daily operations to meet financial, quality, and strategic initiatives and metrics. Using constructive problem solving, the nurse manager works collaboratively with peers, supervisor, physicians, advanced practice providers, subordinates, and all team members across the enterprise to achieve excellent patient outcomes and a workplace of choice.

Be a positive leader with excellent people skills and nurturing of human resources. Encourage open and positive communication as an advocate for COH, the staff and our patients; collaborate with both internal and external customers to meet our strategic goals. Be a change agent and encourage staff to welcome change. Monitor and control resources (human and material), provide excellent customer service. Encourage higher learning/ professional development in staff. Assures professional and regulatory standards are met and maintained

Key Responsibilities include:

Program Planning and Goal Setting

  • Collaborate, assist, and provide oversight in the implementation of departmental programs and goals that support the strategic plan for the organization and for patient care services
  • Support departmental implementation of new technology, services, and ongoing improvement
  • Effectively communicate (written & oral) across the organization.
  • Patient Care and Clinical Quality
  • Establish and support standards for patient care to assure patient care is timely, safe and effective.
  • Assure satisfaction of patients, physicians and other customers with care and services that are delivered.
  • Develop and fosters collaborative relationships with other departments to support safe and high-quality patient care and services.
  • Assure regulatory standards are met
  • Measure performance of staff to meet regulatory and patient care standards
  • Report results of ongoing quality metrics as appropriate and develop corrective action plans in collaboration with the nursing director. Promote the utilization of evidence-based practice in delivery of patient care.
  • Support and facilitate critical thinking of staff.
  • First responder to TIPs (Tracking Information for Patient Safety). Collect and assess facts and formulates a response. Escalate unresolved issues to next level nursing leadership and to the inter professional team.

Personnel and Human Resource Management

  • Recruit and maintain adequate numbers of competent staff to provide care and meet patient care standards
  • Ensure maintenance of staffing plan for assigned units/clinics.
  • Facilitate the orientation of new staff and the continuing education of existing staff.
  • Promote professional development of all staff and professional presence of nursing through active participation in shared governance, mentoring, succession planning, coaching, and goal setting.
  • Ensure staff have current licenses, certifications and are competent to provide care.
  • Manage and lead staff to develop collaborative working relationships within department and with other departments as applicable.
  • Collaborates with human resources to provide counseling or performance improvement of staff as needed and appropriately escalate to nursing director.
  • Support and develop the staff and the unit schedule to ensure availability to participate in (shared governance) at the unit and organizational level.
  • Ensure provision of oversight and management of temporary (registry/traveler/float) staff that may be assigned to department(s).
  • Role models and fosters healthy wellness practices for self, team, peers, and colleagues.

Fiscal Accountability

  • Participates in development of annual budget for assigned department(s)
  • Monitor budget variances on a periodic basis and submit justifications as indicated
  • Collaborate with others to identify capital equipment and projects needs on an annual basis
  • Develop, maintain, and justify staffing plan with ongoing reviews for revisions for submission for approval.
  • Submits required documents for purchasing equipment, supplies, and repairs
  • Collaborates with others in the development of Return on Investment (ROI) for new programs or services
  • Advance goals that support the strategic plan for the organization

Basic education, experience and skills required for consideration:

  • Bachelor of Science in Nursing (or BSN not required if holds MSN)
  • 3 years of experience in an area of expertise relevant to the department with demonstrated progressive leadership growth.

Required Certification/Licensure:

  • California RN license (must obtain within 6 months of hire) American Heart Association-Basic Life Support (BLS)
  • National Certification (must be acquired within 12 months of hire or transfer).
  • Please see grid for ACLS & PALS requirement

Preferred education experience and skills:

  • Master of Science in Nursing or equivalent MBA, MHA, MN

Additional Information:

  • As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

Salary / Pay Rate Information:
Pay Rate: $59.57 - $99.49 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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