About City of Hope
City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion
We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities.  Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding.  We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

** This is a Fully Remote Opportunity. You may sit at any of the 48 States. Must be willing to work Pacific Time Zone hours **

Position Summary
The Manager of Application Technical Services manages and provides leadership for technical teams supporting department application systems at city of Hope.  Partners with operational leaders to ensure needs are met by systems designed to be compliant, available, reliable, secure and integrated with organizational processes

Managerial Responsibilities:  

• Provides leadership, technical direction and oversight to ensure departmental applications and solutions meet immediate and long-term needs and support City of Hope’s mission and strategic vision
• Partners with Operations to prioritize projects, evaluate progress, and ensure solutions meet the needs of the organization
• Manages departmental systems application technical support team. Oversees, evaluates and develops skills and performance of team members through assessment, coaching and education opportunities to encourage innovation, growth, and loyalty to the company.
• Follows sound technical guidelines in:  the development of specifications and code, data base design, program testing and implementation
• Designs, develops, operates and maintains assigned systems to ensure availability, reliability, performance and integrity and provides effective, professional and timely support in conformance with service level agreements
• Assists in development of project plans, budgets, and schedules.  Provides input to supervisors on appropriate mix of personnel and required man-hours to perform various project tasks; balances conflicts among scarce resources for competing projects
• Monitors performance of project delivery to ensure adherence to project tasks and schedules; aggressively monitors project budgets and deadlines; reallocates resources to avoid budget or schedule variances
• Provides data for and assists in preparation of project reports communicating, succinctly:  
• project status, 2) critical issues, and 3) potential pitfalls 
• Continually evaluates methods of undertaking and completing projects more efficiently - with new programming techniques and different technology platforms. Demonstrates creativity and initiative in maximizing the efficient use of resources 
• Seeks direction from superiors in confirming priorities, resolving resource conflicts and approving budget variances
• Provides financial metrics, value realization, and other strategic reports for executive leadership, business stakeholders, and IT team
• Keeps current with the latest innovations, products and technology architectures
• Applies principles of leadership, human relations and Information Technology (IT) / System Life Cycle concepts in the overall supervision and coordination of the team
• Experience with agile, waterfall, lean and other current technology delivery processes
• Experience with discovery, documentation of requirements, design, build, testing, training, go-live and post-live and optimization project phases
• Delivers solutions that support operational processes, align to technology roadmaps/plans, are secure and architecturally sound, and meet integration requirements
• Negotiates with vendors regarding terms, functionality, pricing and support for offered products while monitoring relations with vendors regarding future and on-going project status and problem resolution management
• Other duties as assigned 
   

Basic education, experience and skills required for consideration:

• Bachelor’s Degree or equivalent technical experience 
• 2- 5 years of experience managing technical staff
• 5 + years of experience working on technical teams    

Preferred education experience and skills:

• Master’s Degree 

Additional Information:

• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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